Privacy Policy

1. Introduction

Asset Stream ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform and services.

This policy is compliant with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws and regulations.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, phone number, and postal address
• Property details and ownership information
• Financial information for payment processing
• Government-issued identification documents (for verification purposes)
• Employment and income information (for tenant screening)
• Rental history and references

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our property management services
• To process payments and manage financial transactions
• To conduct tenant screening and background checks
• To communicate with you about our services
• To improve our platform and user experience
• To comply with legal obligations and regulations
• To prevent fraud and ensure security
• To send you updates, notifications, and marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With your consent: We will obtain your explicit consent before sharing your personal information
• Service providers: We may share information with trusted third-party service providers who assist us in operating our platform
• Legal requirements: We may disclose information if required by law or to protect our rights and safety
• Business transfers: In case of merger, acquisition, or sale of assets, your information may be transferred
• Property owners and tenants: Limited information may be shared between property owners and tenants as necessary for the service

5. Data Security

We implement reasonable security practices and procedures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication measures
• Secure data centers and infrastructure
• Employee training on data protection
• Incident response and breach notification procedures

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. The retention period may vary based on the type of information and applicable laws. We will delete or anonymize your information when it is no longer needed.

7. Your Rights and Choices

Under applicable Indian laws, you have the following rights:

• Access: You can request access to your personal information
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information (subject to legal requirements)
• Withdrawal of consent: You can withdraw your consent for data processing
• Opt-out: You can opt-out of marketing communications
• Data portability: You can request a copy of your data in a portable format

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our platform.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than India. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Grievance Officer

As required under Indian IT Rules, we have appointed a Grievance Officer to address your concerns regarding this Privacy Policy and the processing of your personal information.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us through our website.